Refund Policy
Last updated: 30 September 2026
We want you to be happy with what you buy. If it is not right for you, here is how refunds work.
7-day refund window
You can ask for a refund within 7 days of purchase if you have not accessed more than 20% of the course or downloaded the guide. Because digital products cannot be returned, refunds are not available once that limit is passed or after the 7 days.
How to ask
Email info@flomtechnology.com from the address you bought with, and include your order reference from your receipt. We reply within 2 business days.
How you get your money back
Approved refunds go back to the original payment method through Stripe. Banks usually take 5 to 10 business days to show it. When a refund is processed, your access to that product is removed.
Problems with access
If you paid but cannot access your purchase, or something is broken, contact us first. We will fix it, and if we cannot we will refund you in full regardless of the usual limits.
Services and the Tracker
Consulting and other services are agreed individually, and any refund terms are set out when you book them. The free tools on this site are provided free of charge.